Workiz Review: Pricing, Features & Verdict

Workiz is field service software built around the phone call. It handles scheduling, estimates, invoicing and payments like its competitors, but its pitch is the front end of an on-demand job: tracking which ad made the phone ring, answering it, and getting a tech out the door fast. In 2026 Workiz stopped publishing prices, and its three plans (Standard, Pro and Ultimate) now all say "Request pricing." This review covers what each plan includes as of October 2026, what the last published prices were, and who should look at something else.

What Workiz is

Workiz is a field service management app for small and mid-size service businesses, with a focus on on-demand work: locksmiths, garage door companies, appliance repair, junk removal and similar trades where a customer calls with a problem today and wants someone there this afternoon.

That focus shapes the product. Where Jobber is built around the quote and Housecall Pro around the price book, Workiz is built around the call. Its phone tools track calls by source, its lead tools pull in jobs from the places you advertise, and its scheduling is set up to get a tech assigned quickly.

The rest of the toolkit is what you'd expect: jobs, estimates, invoices, client management, payments, reports and a mobile app. As of October 2026, Workiz sells three plans: Standard, Pro and Ultimate.

Phones, leads and booking

The phone side is Workiz's biggest selling point and its biggest source of extra cost. Genius Phone, Genius Answering and Genius Marketing are each listed as sold separately, and their prices aren't on the pricing page. The comparison table on the same page marks some of their features as included, which is confusing, so ask your rep to spell it out.

For a garage door company spending heavily on Google ads and lead sites, call tracking by source is worth a lot. If you know that one ad brings in $40 jobs and another brings in $1,400 spring replacements, you know where to spend next month. That's the case for Workiz in one sentence.

Pro adds Genius Leads and Genius Scheduling, Workiz's tools for handling incoming leads and booking them into the schedule. Owners commonly report in public reviews that the phone, AI answering and marketing features cost extra on top of the plan, so budget for at least one of them if phones are why you're looking at Workiz.

Scheduling and dispatch

Scheduling, jobs and client management are on every plan. Standard also includes service areas, which is useful if you cover several towns and want jobs routed to the right tech or crew, and subcontractor management, which is uncommon on an entry plan. A locksmith or appliance repair company that sends overflow work to independent techs can track those jobs and payouts in the same system.

Pro adds "On my way Plus" for customer arrival notices, multi-location management, and roles and permissions. That last one matters more than it sounds. Roles and permissions management isn't on Standard, and once you have a dispatcher and several techs handling customer data and payments, you'll want control over who can see and change what.

Ultimate adds multi-day jobs, tasks and franchise management. If you run installs that span two or three days, that's an Ultimate feature.

Estimates, jobs and invoices

Estimates and invoices are on every plan, along with online payments and estimate deposits. QuickBooks sync is included from Standard, which is more generous than Housecall Pro, where it starts on the second plan.

The features trade shops use to standardize their selling are on Ultimate only: flat-rate pricing, checklists, sales proposals and custom documents. For an appliance repair company with a short list of common repairs, that may not matter. For an HVAC or plumbing shop that sells from a flat-rate book and wants every tech to run the same maintenance checklist, it means Ultimate is the only plan that fits.

Service plans for recurring maintenance agreements, inventory management, purchase orders and equipment tracking are also Ultimate-only.

Automations scale by plan: 5 on Standard, 10 on Pro and 30 on Ultimate. Custom reports start on Pro. Standard has built-in reports only.

Payments

Workiz lists online payments, deposits on estimates, consumer financing, the Workiz Charge Card and Tap to Pay on every plan. Card readers are sold separately. Processing rates weren't published on the pricing page when we checked, so ask for the full rate schedule, including per-transaction fees, before you sign.

Getting a deposit at the time of booking is a real advantage for on-demand trades. A junk removal company that takes a deposit when the customer books tends to lose fewer jobs to no-shows than one that collects everything at the curb.

Mobile app

Techs use the Workiz app to see their jobs, get directions, update job status, add photos and notes, send estimates, and collect payment. Owners commonly report occasional sync glitches in public reviews. It's worth testing during the trial with a tech working in a low-signal area, and checking that field updates show up in the office when they should.

Performance pay, on Pro, lets you track tech commissions and pay structures, which matters in trades where techs earn a percentage of the ticket.

How it fits by trade

Locksmith. A strong fit. Lockout calls are urgent, short and phone-driven, and knowing which ad or listing produced each call is how locksmiths decide where to spend. Subcontractor management on Standard helps if you send after-hours calls to independent techs.

Garage door. Also a strong fit. Repair calls convert to bigger door and opener replacements, so lead-source tracking and estimate deposits both pay off. If you sell from a set price list, though, flat-rate pricing is an Ultimate feature.

Appliance repair. Good fit for the dispatch and payments side. Parts tracking matters in this trade, and inventory management and purchase orders are Ultimate-only.

Junk removal. Booking deposits, service areas and quick dispatch match the work. Multi-day jobs for big cleanouts need Ultimate.

HVAC and plumbing. Workable for repair-heavy shops, but the features these trades rely on (flat rate, checklists, service plans, equipment tracking) are all on the top plan. Price Ultimate, then compare it with Housecall Pro MAX.

Before you request a quote

Since there's no price list, go in prepared. Write down your number of techs and office users, which features you need from the plan lists above, and which Genius add-ons you'd use. Ask for the annual and monthly price for that exact setup, the per-user cost for growth, the card processing rates, and the contract terms. Then run your real jobs through the 7-day trial before you sign anything.

Pricing in plain terms

As of October 2026, Workiz doesn't publish prices. All three plans show "Request pricing." The FAQ on the pricing page says annual billing saves "$400+," and the trial is 7 days with no credit card.

The last published list prices, from April 2026, survive in a third-party record. These are historical, not current:

Plan (April 2026)	Last published price	Users	Extra users
Lite	Free (since removed)	up to 2	n/a
Kickstart	$225/mo, annual	3	not listed
Standard	$275/mo	5	$46/user annual or $55 monthly
Pro	$325/mo	5	$54/user annual or $65 monthly
Ultimate	Quoted	n/a	n/a

Kickstart and Lite don't appear on the current page. Today's quote could be higher or lower than these figures, so use them only as a rough sense of where Workiz sat earlier in 2026. Then add whatever you'll spend on Genius Phone, Answering or Marketing.

Where it falls short

No published prices. You can't compare Workiz to Jobber or Housecall Pro without a sales call. That alone puts some owners off.

The add-ons are the product. The phone and AI tools are Workiz's best reason to exist, and they're sold separately at prices you have to ask for.

Ultimate holds the trade features. Flat rate, checklists, service plans, inventory, purchase orders and multi-day jobs are all top-plan features. A shop that needs two of those is buying Ultimate whether it wants the rest or not.

Short trial. Seven days is half of what Jobber and Housecall Pro offer. Set it up on a week when you can actually run real jobs through it.

App sync. Occasional mobile sync glitches show up in public reviews. Test it in the field before committing.

Who should look elsewhere

If you want published prices and a longer trial, Jobber and Housecall Pro both publish every plan price and offer 14 days. Housecall Pro Essentials is $149/mo billed annually for up to 5 users and includes flat-rate pricing, which Workiz puts on Ultimate.

If you run recurring routes, like lawn, pool or cleaning, Jobber's recurring jobs and client hub are a better fit, and Core starts at $29/mo billed annually.

If you're an HVAC or plumbing shop past 10 techs that needs call booking, memberships and deep reporting, ServiceTitan is built for that, at a much higher price.

If you have a big team on a tight budget, Service Fusion's Starter plan is $208/mo billed annually with unlimited users.