ServiceTitan vs FieldEdge: Which Is Better for Your Shop?

ServiceTitan and FieldEdge are the two names HVAC, plumbing and electrical owners hear when they start shopping for something heavier than an entry-level app. Both are built around flat-rate pricebooks and service agreements. Both are quote-only as of October 2026, with no published prices and no free trial. The difference is scale and cost: FieldEdge is aimed at established small and mid-size shops that keep their books in QuickBooks, while ServiceTitan is built for companies large enough to run a call center and a marketing budget.

The short answer

Pick FieldEdge if you run somewhere between 3 and 12 techs, price your work flat-rate, sell maintenance agreements, and keep your books in QuickBooks. You get most of the trade-specific depth that makes these platforms worth it, at what third parties estimate is well below ServiceTitan's per-tech cost.

Pick ServiceTitan if you've got CSRs, a dispatcher, real money going into paid marketing, and a manager who needs to see which campaigns, techs and job types make money. At that size, ServiceTitan's reporting and call booking pay for themselves.

What each one costs

Neither publishes a price. As of October 2026:

• ServiceTitan lists Starter, Essentials and The Works, all "request pricing," priced per technician. Third-party estimates put it around $245 to $500 per tech per month; CostBench cites user-reported costs near $300 per tech. Implementation is reported in the thousands. Marketing Pro, Phones Pro and Pricebook Pro are sold separately with no published prices.
• FieldEdge lists Select, Premier and Elite, which include 2, 4 and 6 mobile app licenses. Pricing varies by number of techs and employees. Third-party estimates, including one written by a competitor, put it around $100 per office user and $125 per technician per month; others cite $100 to $150 per tech. FieldEdge says an onboarding specialist is included with every plan.

Hypothetical shop	ServiceTitan (estimate)	FieldEdge (estimate)
4 techs + 1 office user	About $980 to $2,000/mo + implementation	About $600 to $700/mo
8 techs + 2 office users	About $1,960 to $4,000/mo + implementation	About $1,200 to $1,400/mo

These are rough math from third-party ranges, not quotes. ServiceTitan estimates are per tech and may not reflect how office seats are charged. Use them to sanity-check a quote, not to budget.

Where ServiceTitan is stronger

The phone and the marketing. ServiceTitan is built for CSRs: caller history, equipment and membership status on screen, booking into the right slot, and each call tied to its marketing source. If you're spending heavily on ads or lead services, call-level attribution is how you stop paying for leads that never book.

Reporting. ServiceTitan's reports are the reason operations managers ask for it. Tech performance, close rates, average ticket by job type and agreement revenue are the numbers a 20-truck company manages by.

Payroll and inventory in one place. Inventory and job costing are included, and The Works adds configurable payroll, which helps when techs are paid on commissions and spiffs.

The trade-offs, per public reviews: high total cost, annual contracts, a long onboarding and a steep learning curve, and price increases at renewal.

Where FieldEdge is stronger

Cost for the shop size. On third-party estimates, FieldEdge's per-tech cost lands somewhere between a quarter and about 60% of ServiceTitan's, and onboarding is included. For a 6-tech shop, that gap works out to roughly $7,000 to $29,000 a year before ServiceTitan's implementation fee.

Flat-rate and agreements without the sprawl. FieldEdge is built around the flat-rate pricebook and service agreements that HVAC, plumbing and electrical shops run on. A shop that doesn't need a call center gets the core trade tools without paying for capacity it won't use.

QuickBooks. FieldEdge leans on its QuickBooks integration, and shops whose bookkeeper lives in QuickBooks often choose it for that reason.

The trade-offs, per public reviews: a dated interface, a learning curve, occasional QuickBooks sync problems, and no free trial or published pricing.

Setup and contracts

Both are real rollouts compared with entry-level apps. Expect weeks, not days, mostly spent building the pricebook and loading agreements. FieldEdge includes an onboarding specialist. ServiceTitan's implementation is reported to cost thousands and take longer, and owners describe months before everything runs smoothly.

FieldEdge's included onboarding specialist is worth using fully, so book the sessions before go-live rather than after. Start either one in your slow season. Load every active service agreement with its correct next-visit date before go-live, and check them line by line. Get contract length, per-seat pricing, office-user pricing and renewal terms in writing from both vendors.

What to bring to both demos

Neither vendor offers a trial, so the demo is your only test drive. Make it about your shop, not their slide deck.

• Your three most common calls, written out. For an HVAC shop: a no-cool call from an agreement customer, a tune-up visit, and a system replacement quote with financing.
• Ten real pricebook items with your current prices, so you can see how each system presents them on a tablet.
• Your agreement count, plan types and renewal schedule, and ask exactly how they'll be migrated.
• Your QuickBooks setup (Online or Desktop, how you map items and classes), and ask them to show an invoice syncing.
• Your headcount split: techs, office users, CSRs, managers. Ask for the price per seat type.

Ask for the quote in writing within a week of the demo, with contract length, renewal terms and what's included in onboarding.

Who should skip both

If you have one or two trucks, both are more system than you need, and the lack of a trial makes it hard to know until you've signed. A published-price tool with a free trial will cover scheduling, quotes, invoices and payments for a fraction of the cost. The same goes for recurring-route businesses like lawn, cleaning or pool service, where flat-rate pricebooks and HVAC-style agreements aren't how the work gets sold. Come back to FieldEdge and ServiceTitan when agreements and flat-rate selling are central to your revenue.

Final verdict by shop type

3 to 12 techs, flat-rate, QuickBooks: FieldEdge.

12 to 15 techs, adding CSRs: Get both quotes. FieldEdge still wins on cost; ServiceTitan wins if paid marketing is growing fast.

15+ techs with a call center and a big membership book: ServiceTitan.

Under 3 techs: Probably neither yet. A published-price tool with a free trial will cost far less while you grow, and you can move to FieldEdge or ServiceTitan later with cleaner customer and equipment records than you have today.